General

— The client may request any commission (both SFW and NSFW) of one or multiple non-human (furry, scalie, etc.) character(s), including bipedal and quadrupedal characters

— It is not guaranteed that I accept the client's commission and I reserve the right to refuse a commission for any reason. If this is the case, the client will not be charged

— I may charge the client an additional amount if they do not provide a reference for a character or when a character has a particularly complex design. If this applies, I will inform the client in the confirmation email and add the fee to the invoice. The same thing applies to especially detailed backgrounds, etc.

— Commission prices are subject to change. If the price for an item were to change after the time of purchase, the client would not be reimbursed or billed the difference

Payment

— As soon as I have confirmed the commission and its price with the client via email, it will be added to the queue and they will be sent a PayPal invoice for their order. When the client's commission has reached the first place in the queue, if not already there, they will be notified. Once notified this invoice must be paid within 7 days, if it hasn't been already. When I have received payment and don't have any remaining questions about the details, I will promptly start working on the client's commission. If I do not receive payment within this deadline, the client's commission will be terminated and removed from the queue

— The prices listed on this page and in the commission form are base prices and the amount charged in the invoice may vary, additional fees may apply

— When payment is received and I have started working on the commission, the client can still cancel their commission but is no longer eligible for a refund. In specific cases, depending on how much time I have spent on the commission, a partial refund may be received, but this is in no way guaranteed

— Chargebacks issued by a client's financial institution or PayPal MUST be compensated by the client

Queue

— All commissions are listed on my public queue, located here

— A client's position in the queue may shift, depending on their response time

— The time it takes until I get to the client's commission will vary, depending on the complexity of the preceding commissions and other external factors

Communication, work in progress updates, and turnaround time

— Initial communication and commission confirmation will be conducted over email. If I deem it necessary, I may contact the client on Discord with the @ provided in the commission form to ease communication

— If the default update option is chosen in the commission form, I will generally send the client about 3 WIPs (Work in progress updates) - of the first sketch, the final sketch before lineart, flat colours, and the finished artwork and wait for the client to confirm (or request changes) after each update. Minor edits/revisions may or may not receive a new WIP. If the client takes too long to respond to these updates, they may be moved down the queue. Continuous failure to respond may have their commission removed from the queue and put on hold

— If the client wishes to receive more, less, or no updates from me they may choose so in the commission form

— If the client contacts me at any point after their commission was put on hold, their commission may re-enter the commission queue and be continued, once other queued commissions have been finished, assuming my commissions are currently open

— If the client contacts me about a commission that has been put on hold while my commissions are not open, they may be re-entered into the queue and their commission will only be continued once I reopen my commissions unless I explicitly state otherwise

— The estimated turnaround time as well as estimated times for specific commission types are exclusively estimates and not a guarantee for a commission's completion

— Clients may reach out to me themselves at any point to receive additional updates on their commission

— Clients may request changes to the pose(s), expression(s), and other details during the initial WIP stage. Note that early sketches may be rough and not accurately reflect proper anatomy. Once the initial sketch is approved, the client cannot request major changes to the pose(s), background etc. If the client is not sure whether a change is too major during any point of the artwork, they can ask me for confirmation. If an edit is too major, it might still be made at the cost of an additional fee

— If the client requires their artwork before a deadline, they must state this at the time of purchase. Note that not all deadlines can be accommodated. Rush fees may apply

— While I am happy to edit and adjust WIPs to suit the client's expectations, I may terminate a commission if it is repeatedly hindered by the revision process (i.e. the client requests dozens of revisions and is never satisfied with the returned edit). If I terminate a commission due to this, the client may (but is not guaranteed to) receive a partial refund of the invoice amount

Publishing

— I reserve the right to display the client's commission anywhere unless explicitly stated otherwise during the initial commission of the artwork

— The client may not use the commissioned artwork commercially in any way, they are however welcome to print their commission for personal use and/or publish it on their own social media as well as to crop it for non-profit use, such as social media icons, banners, physical stickers (as long as they are not sold) etc. - if my signature is cut off due to the artwork being cropped, the client is not required to move or rewrite my signature, they are however welcome to credit me elsewhere (i.e. profile bio)

— Should the client wish to credit me, they may link directly to my carrd at shiru-fox.carrd.co or any of my social media accounts